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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

 10 Testimonials (1-10 shown)
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" The sales staff at Hennepin marine is what all sales staffs should model themselves after. They made the purchase of my new bayliner easier than any big purchase I've ever made before. Thanks to Rich and Nic! You guys know how to treat a customer!"
By: Anonymous    Diamond, IL
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"I researched 3 states to find out the best deal was in my own backyard.I COULD NOT BE HAPPIER with my new 1675 impact and the sales and service staff.They treat you like family ,FOR REAL.Rich,Tim,andAngie couldn't be nicer and more helpful. Big city inventory with small town prices and values. Don't waste your time shopping anywhere else. "
By: Dan    Ottawa, IL
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"Very knowledgeable staff, super nice people. Great to work with. I was treated the same on my used boat as someone buying a $40,000 new boat. When it is time to upgrade I will definitely be back."
By: Craig    Trivoli, IL
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By: Jeff    Wyoming, IL
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"We arrived at Lake Thunderbird late Friday afternoon only to discover the outboard motor on our 16’ runabout wasn’t functioning properly, with the boat not even going half its usual top speed. In that this was a weekend planned for hosting three families from out-of-town for boating activities and whatnot, the outlook was grim. However, we called Hennepin Marine first thing Saturday, explained our dilemma to Donna (the office assistant) and she said she would check with service to see what could be done. Tim (the service manager) called back a few minutes later and said to get the boat out of the water and to them ASAP so they could try to diagnose the problem. When we arrived, rather than having us unhitch the trailer from our vehicle to work on the motor in the shop, Tim and Brad (the technician) instead promptly wheeled a tool chest onto the driveway and soon thereafter figured out we had a faulty control module. In that they didn’t have a replacement part in stock, rather than telling us to leave the boat so they could fix it when the part came in, they instead took a control module off of a new motor there (once it arrived the replacement part would go in the new motor) and installed it in our motor so the weekend wouldn’t be a bust without the boat. Even though our motor was successfully tested by Brad outside the shop with a flusher, Tim insisted that Brad quickly take the boat out on the Illinois River so that there were no surprises when we got it back onto Lake Thunderbird. Within three hours of our call to Hennepin Marine, the kids were wakeboarding behind the boat back at Lake Thunderbird. This exceptional display of customer service by Hennepin Marine leads us to highly recommend them."
By: Larry    Homer Glen, IL
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"Great staff and excellent purchase experience. Would strongly recommend this dealership. Thanks, Mike"
By: Michael    Mason City, IL
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"I have bought may cars, boats, atv's etc over the last 20 years but have never been treated so well at a dealership, I was amazed with the strait forward no guff attitude of the salesman, weren't pushy at all but yet very helpful when needed, the day I signed the papers on my boat evey last detail was preplanned for my covenience and time savings, it was an all around top notch experience form the sales, to shops guys and clerical staff. Great dealership for new or used!"
By: Matt     Lexington, IL
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"Nic and crew provided a extremely enjoyable experience that exceeded our expectations when we purchased our new boat. Very knowledgeable staff with customer service at the heart of their business. "
By: Steve    Clinton, IA
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"I cannot say enough how over-the-top pleased we are with our entire experience working with everyone at Hennepin Marine. Not only did we get a wonderful deal on our purchase it was all the little things that will make us customers for life. The service was simply outstanding! Angie in the front office was so pleasant to work with and made it such an easy process. She was also extremely knowledgeable about the products and accessories that my husband was purchasing. Tim the technician that took us on the water to show us our new toy was outstanding. He took such time and care answering my husband's many many questions - he sincerely cared that we knew everything about how the boat worked and how to properly maintain it. He was so down to earth and easy to talk to - we were never rushed - he wanted to ensure we were comfortable with everything. Then there was Rich - he was kind, patient, fair and simply outstanding to work with. We drove three hours to purchase and it was worth the extra miles to work with Hennepin. I could go on and on about our wonderful experience - You could purchase many other places - but I don't know why you would consider anywhere else!"
By: Cheryl     Spring Grove, IL
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"Simply Outstanding! I cannot convey enough in words that will tell you how our experience with Hennepin Marine has been. I highly recommend in every aspect. A special thank you to Rich, General Manager, and to Tim, Service, for everything you have done since the purchase of our Pontoon. Thank You, Ray & Michelle Stark "
By: Ray    WASHINGTON, IL
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10 Testimonials (1-10 shown) << Previous | Next >>

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