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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

 10 Testimonials (1-10 shown)
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"My experience with the dealership has been excellent. Recently I had an issue with battery and they got me fixed up. "
By: Carl     Mansfield, IL
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"I am very happy with my buying experience at Hennepin Marine everyone was friendly and courteous, the service was fantastic. The personal touch and care provided in every sale was noticeable. Before my trip down I had email contact with Rich and was not sure what to expect, when I actually arrived. Being a lone single female, just wasn't sure how it would go. They were so organized with everything, I was impressed. I was so surprised to learn that my boat came with brand new batteries and a full tank of gas. I thought they might hook up temp batteries for the test ride, but no it was brand new batteries!!! Last night I took the boat out for the first time at home and found to my surprise they had even included a fire extinguisher. They really did go the extra mile to include everything big and small in my purchase. I did my homework and checked out everything about this marine before doing business, but their service and caring attitude really did surprise me. I would recommend them to everybody!!!. They are certainly worth the drive. "
By: Janice     Sterling, IL
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"Had a great experience buying the boat and working with the staff!"
By: Jon    Zionsville, IN
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" The sales staff at Hennepin marine is what all sales staffs should model themselves after. They made the purchase of my new bayliner easier than any big purchase I've ever made before. Thanks to Rich and Nic! You guys know how to treat a customer!"
By: Anonymous    Diamond, IL
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"I researched 3 states to find out the best deal was in my own backyard.I COULD NOT BE HAPPIER with my new 1675 impact and the sales and service staff.They treat you like family ,FOR REAL.Rich,Tim,andAngie couldn't be nicer and more helpful. Big city inventory with small town prices and values. Don't waste your time shopping anywhere else. "
By: Dan    Ottawa, IL
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"Very knowledgeable staff, super nice people. Great to work with. I was treated the same on my used boat as someone buying a $40,000 new boat. When it is time to upgrade I will definitely be back."
By: Craig    Trivoli, IL
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By: Jeff    Wyoming, IL
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"We arrived at Lake Thunderbird late Friday afternoon only to discover the outboard motor on our 16’ runabout wasn’t functioning properly, with the boat not even going half its usual top speed. In that this was a weekend planned for hosting three families from out-of-town for boating activities and whatnot, the outlook was grim. However, we called Hennepin Marine first thing Saturday, explained our dilemma to Donna (the office assistant) and she said she would check with service to see what could be done. Tim (the service manager) called back a few minutes later and said to get the boat out of the water and to them ASAP so they could try to diagnose the problem. When we arrived, rather than having us unhitch the trailer from our vehicle to work on the motor in the shop, Tim and Brad (the technician) instead promptly wheeled a tool chest onto the driveway and soon thereafter figured out we had a faulty control module. In that they didn’t have a replacement part in stock, rather than telling us to leave the boat so they could fix it when the part came in, they instead took a control module off of a new motor there (once it arrived the replacement part would go in the new motor) and installed it in our motor so the weekend wouldn’t be a bust without the boat. Even though our motor was successfully tested by Brad outside the shop with a flusher, Tim insisted that Brad quickly take the boat out on the Illinois River so that there were no surprises when we got it back onto Lake Thunderbird. Within three hours of our call to Hennepin Marine, the kids were wakeboarding behind the boat back at Lake Thunderbird. This exceptional display of customer service by Hennepin Marine leads us to highly recommend them."
By: Larry    Homer Glen, IL
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"Great staff and excellent purchase experience. Would strongly recommend this dealership. Thanks, Mike"
By: Michael    Mason City, IL
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"I have bought may cars, boats, atv's etc over the last 20 years but have never been treated so well at a dealership, I was amazed with the strait forward no guff attitude of the salesman, weren't pushy at all but yet very helpful when needed, the day I signed the papers on my boat evey last detail was preplanned for my covenience and time savings, it was an all around top notch experience form the sales, to shops guys and clerical staff. Great dealership for new or used!"
By: Matt     Lexington, IL
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10 Testimonials (1-10 shown) << Previous | Next >>

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