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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


By: Jeff    Wyoming, IL
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"We arrived at Lake Thunderbird late Friday afternoon only to discover the outboard motor on our 16’ runabout wasn’t functioning properly, with the boat not even going half its usual top speed. In that this was a weekend planned for hosting three families from out-of-town for boating activities and whatnot, the outlook was grim. However, we called Hennepin Marine first thing Saturday, explained our dilemma to Donna (the office assistant) and she said she would check with service to see what could be done. Tim (the service manager) called back a few minutes later and said to get the boat out of the water and to them ASAP so they could try to diagnose the problem. When we arrived, rather than having us unhitch the trailer from our vehicle to work on the motor in the shop, Tim and Brad (the technician) instead promptly wheeled a tool chest onto the driveway and soon thereafter figured out we had a faulty control module. In that they didn’t have a replacement part in stock, rather than telling us to leave the boat so they could fix it when the part came in, they instead took a control module off of a new motor there (once it arrived the replacement part would go in the new motor) and installed it in our motor so the weekend wouldn’t be a bust without the boat. Even though our motor was successfully tested by Brad outside the shop with a flusher, Tim insisted that Brad quickly take the boat out on the Illinois River so that there were no surprises when we got it back onto Lake Thunderbird. Within three hours of our call to Hennepin Marine, the kids were wakeboarding behind the boat back at Lake Thunderbird. This exceptional display of customer service by Hennepin Marine leads us to highly recommend them."
By: Larry    Homer Glen, IL
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"Great staff and excellent purchase experience. Would strongly recommend this dealership. Thanks, Mike"
By: Michael    Mason City, IL
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"I have bought may cars, boats, atv's etc over the last 20 years but have never been treated so well at a dealership, I was amazed with the strait forward no guff attitude of the salesman, weren't pushy at all but yet very helpful when needed, the day I signed the papers on my boat evey last detail was preplanned for my covenience and time savings, it was an all around top notch experience form the sales, to shops guys and clerical staff. Great dealership for new or used!"
By: Matt     Lexington, IL
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"Nic and crew provided a extremely enjoyable experience that exceeded our expectations when we purchased our new boat. Very knowledgeable staff with customer service at the heart of their business. "
By: Steve    Clinton, IA
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"I cannot say enough how over-the-top pleased we are with our entire experience working with everyone at Hennepin Marine. Not only did we get a wonderful deal on our purchase it was all the little things that will make us customers for life. The service was simply outstanding! Angie in the front office was so pleasant to work with and made it such an easy process. She was also extremely knowledgeable about the products and accessories that my husband was purchasing. Tim the technician that took us on the water to show us our new toy was outstanding. He took such time and care answering my husband's many many questions - he sincerely cared that we knew everything about how the boat worked and how to properly maintain it. He was so down to earth and easy to talk to - we were never rushed - he wanted to ensure we were comfortable with everything. Then there was Rich - he was kind, patient, fair and simply outstanding to work with. We drove three hours to purchase and it was worth the extra miles to work with Hennepin. I could go on and on about our wonderful experience - You could purchase many other places - but I don't know why you would consider anywhere else!"
By: Cheryl     Spring Grove, IL
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"Simply Outstanding! I cannot convey enough in words that will tell you how our experience with Hennepin Marine has been. I highly recommend in every aspect. A special thank you to Rich, General Manager, and to Tim, Service, for everything you have done since the purchase of our Pontoon. Thank You, Ray & Michelle Stark "
By: Ray    WASHINGTON, IL
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"I'm one of these people that it takes a LOT to impress, I naturally expect good service and rarely get it in today's world. I have never been so impressed to post a satisfaction survey on a website before, but here goes. I purchased a used Sea Ray Sundeck from Hennepin Marine in March of 2012. The sales experience and delivery were a great no hassle experience. I truly believe the owners and staff at Hennepin are of the highest integrity and genuinely care about their customers. I felt more like a friend than a customer. Only one week after delivery, I hit a submerged object in Lake Clinton. The staff at Hennepin was there to assist with the insurance claim. Despite the fact my Insurance company has denied the claim for no good reason, the service manager and owners of Hennepin where there for me thru the entire costly process. They worked with me to get the repairs I needed at an honest price and they were extremely responsive. I can't wait to pick up my still new to me boat this week with a brand new motor. And to my new friends at Hennepin, I truly thank you for an excellent experience and I look forward to being a long time customer. If you are looking for a outstanding dealer, look no further. I cannot say enough about the great experience I had with Hennepin Marine."
By: Barry    Bloomington, IL
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"I have been a Lund and Mercury owner since 2000 and have been looking for a good dealer ever since. This winter I found Hennepin Marine and can't get over the quality ,friendly staff at Hennepin. Tim Vladika in service could not have been better.Talk about follow up. They may be a hour and 15 minutes from the quad cities but this dealer is worth a trip from alot further than that. Thank you to the entire staff of Hennepin Marine for becoming my boating center."
By: BILL     Davenport, IA
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"We had talked about getting a boat for years. We found your website wonderful and i called Nic. We met and he was full of helpful information about everything and we bought a used boat as our first boat. We were so impressed with the knowledge and the proffessionalism of everyone involved that we will certainly buy our next boat from Hennepin. I will recommend to anyone looking for a boat to go to Hennepin Marine FIRST. Ray & Angye Whitworth - Knoxville, IL"
By: Ray & Angye    Knoxville, IL
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"always satisfied you should get 5 more stars"
By: ken     goodfield, IL
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"We cannot say enough good things about Hennepin Marine, Lynn, Nic, Tim and the rest of the staff. We were looking for a good starter boat for skiing/tubing/boarding. From our first contact with Lynn to the close of the sale, we were thoroughly impressed with their knowledge, patience (for all the novice questions we had!), service, and instruction. They made sure we were comfortable with all boating/towing operations, even taking us out on the water for a test drive. There service shop had our boat winterized and ready to pick up within one week. We will never go anywhere but Hennepin Marine for all our boating needs. David & Susan Vance "
By: David    Secor, IL
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"I had been looking for a boat for 3 years, trading in a 17 year old boat. Met Rich over the phone, went to the indoor showroom for a visit, and was immediately sold on the quality of the boats, their display and the comfortable atmosphere that allowed my to make a make a major decision 'in my own time'. The most impressive part of the experience was the customized weight distributing hitch assembly that Rich and Tim personally designed and installed, just like it was their own. I truly doubt any large dealership would have thought of taking the time needed to get me comfortable in the test ride and the subsequent purchase of this Crownline 270 BR. When I buy another boat, price will not be the object. I would buy it from Hennepin....they care about their customers....and it's a heck of a boat to 'boot'. "
By: John    Mahomet, IL
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